|Title||Artificial Intelligence (AI): new developments and innovations applied to e-commerce|
|Year of Publication||2020|
|Authors||Pedreschi, D, Miliou, I|
|Institution||European Parliament's committee on the Internal Market and Consumer Protection|
This in-depth analysis discusses the opportunities and challenges brought by the recent and the foreseeable developments of Artificial Intelligence into online platforms and marketplaces. The paper advocates the importance to support tustworthy, explainable AI (in order to fight discrimination and manipulation, and empower citizens), and societal-aware AI (in order to fight polarisation, monopolistic concentration and excessive inequality, and pursue diversity and openness).